Delivery Information

Shipping Methods

PopTent Delivery

Due to its size, PopTent is delivered using a delivery service provided for you. You have the flexibility to book a delivery day that suits you best. Additionally, you will receive text and email updates about your delivery status to keep you informed every step of the way.

Accessory Products

Accessory products are dispatched using regular postal services and will arrive separately from your PopTent.

Shipping Costs

Shipping is, and always will be, free of charge.

Shipping Times

Mainland UK (England, Scotland, and Wales):

Estimated delivery within 3-7 business days.

UK Islands:

Estimated delivery within up to 14 business days.

Important Delivery Information

Before accepting delivery, please inspect the packaging for any visible damage to your PopTent. If you notice any damage:

  • Take pictures immediately to document the issue.
  • Refuse delivery of the damaged item.
  • Notify us immediately so we can address the problem promptly.

Cancellation and Returns

Change of Mind

You have the right to return items within 30 days of delivery if you change your mind. For more details on your rights, please refer to our Terms and Conditions for Online Sales.

Returning a PopTent

We can arrange collection using our courier. Please note that there is a charge for returns, which will be deducted from the refund to cover collection costs.

Returning Other Items

You are responsible for arranging and covering the cost of sending items back to our warehouse.

Refunds

Refunds will be processed within 14 days of receiving the returned item. The refund will be issued using the same payment method as your original purchase.

Exchanges

Eligibility

  • Products must be in their original packaging and condition with no sign of use.
  • Exchange requests must be made within 30 days of delivery.

Process

Please contact us with your order number and details of the items you wish to exchange.

PopTent Self-Collection

PopTent is usually delivered by our specialized courier. Collection can also be facilitated through arranged viewings on Fridays and Saturday mornings.

If you have any questions or need assistance, please feel free to contact us.